Warranty & Return Policy

Warranty & Return Policy

At One Desire, faulty items can be returned by contacting us within 7 working days upon receiving the products. Few things to note when returning a product to us:

  • All items sold are non-refundable once purchased
  • You have 7 calendar days to return faulty items from the date you received the item
  • You can only return items that have been purchased directly from OneDesire.sg
  • Please ensure that the item you are returning is repackaged with all elements that were sent to you
  • Please do NOT remove the plastic cover of the item due to hygiene purposes

Disclaimer & Refunds Policy

At One Desire, all our products are tested before we sent to our customers. Points to note on our refund policy are as follow:

  • One Desire will NOT be held responsible for any loss or non-delivery of items not sent with Registered Mail or Courier Delivery options. Deliveries made are subjected to the carrier's terms and conditions of service, which are not within our control.
  • We will only mail out the items after we receive full payment of the products. For orders in Singapore, delivery by mail will take about 2-5 working days to reach the destination.
  • Same day delivery cut of time at 3pm (Excluded Sun, Eves & PH), Orders after cut off time will be proceed to next working day delivery.
  • Due to overwhelming same day delivery orders, OneDesire.sg reserve to rights to press same day delivery to next working day delivery in the event of full delivery slot.
  • Due to hygiene reasons as well as the nature of our products, One Desire does not accept returns or refunds unless otherwise stated on the product page. All sales are final.
  • Returned items will never be put up for sale again as per the strict policy enforced by our company.
  • One Desire is not liable for any direct, indirect, incidental, special or consequential damages arising from the use or inability to use our products.
  • One Desire will not be held liable for any injury or hurt cause by any form of misusing of our products.
  • The information and articles provided on One Desire are for information purposes only and customer should not solely rely on these information only. We encourage our customers to seek professional advices if necessary and appropriate.
  • By making a purchase on our website www.OneDesire.sg, you are deemed to have agreed to the above policies and our terms & conditions.